Returns & Exchanges

At Meze Audio, we want you to be completely satisfied with your high-fidelity listening experience. If your headphones or accessories do not meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through the official portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the product in its original premium packaging, ensuring all cables, adapters, and accessories are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label or use a tracked courier service to send the package back to our designated service center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund or ship your exchange unit within 5-7 business days.