Frequently Asked Questions

Everything you need to know about Meze Audio products and services.

What is the warranty period for Meze Audio headphones?

All Meze Audio headphones and earphones come with a 2-year limited warranty from the date of purchase, covering any defects in materials or workmanship.

Do you offer international shipping?

Yes, we ship our premium audio gear worldwide. Shipping costs and delivery times vary depending on your location and the selected courier service.

What is your return policy for online orders?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.

Are replacement parts available for my headphones?

Sustainability is core to our design. We offer a wide range of user-replaceable parts, including ear pads, cables, and headbands, to ensure your headphones last a lifetime.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your shipping destination.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.